Question 1 : Do you have a retail showroom?
We do not have a retail showroom. Our retail office is for collection of purchases.
Question 2 : Do you accept payment by cash?
No. We accept online payments only. Internet bank transfer (FAST) and PayNow.
Question 3 : What is the payment timeline?
Full payment will have to be made via Internet bank transfer (FAST) or PayNow within 1 hour from time of order confirmation. Otherwise, order will be voided.
Question 4 : Do you accept payment by credit cards?
No. We accept online payments only. Internet bank transfer (FAST) and PayNow.
Question 5 : Can I buy bullion at your retail office?
We strongly encourage you to buy online as our retail office is for collection purposes only.
Question 6 : What is your processing time and delivery schedule like?
All orders will be processed within 24 hours upon full payment, including weekends and public holidays. Delivery schedule is on a “First Book First Served” basis.
Question 7 : Why are prices at the checkout cart different from those I saw on the site a while ago?
Market spot prices move every minute during trading hours. Our bullion products are priced based on real time spot prices. Refresh your browser to get the most accurate prices before placing your order.
Question 8 : Do you do door to door delivery?
Yes. We offer FREE door to door delivery. Find out more about delivery information.
Question 9 : Do I need to make an appointment to collect my purchases?
Yes. Due to the ongoing Covid-19 situation, customers are required to make an appointment to collect their purchases at out retail office. Arrangements could be made for collection at selected MRT stations. Minimum purchase amount required. Find out more about delivery information.
Question 10 : Why do I need to give my NRIC / Photo ID for verification and record keeping?
In line with the Singapore Ministry of Law for purposes of anti-money laundering and countering the financing of terrorism, you are required to present your NRIC, Photo ID or Passport for verification and record keeping when you (buy / sell) bullion (from / to) us. Click here for more information.
